Frequently asked questions

Choose your hotel, dates and guests in the booking engine, select the room and rate that suit you, and complete your details. An instant confirmation with your reservation number is emailed the moment the booking completes.

Flexible rates can be cancelled free of charge up to 48 hours before arrival via the Manage Booking page, using your reservation number and email. Non-refundable rates cannot be cancelled; for date changes our team is happy to help by phone or WhatsApp.

Please check your junk folder first. If it has not arrived within a few minutes, contact us with the reservation number shown on the confirmation page — or via WhatsApp — and we will resend it immediately.

We offer secure online card payment, bank transfer, and pay-on-arrival for flexible rates. The options available for your booking are shown at the review step before you confirm.

Yes. Card payments are processed through an encrypted, certified payment gateway; your card details never touch our servers.

Check-in is from 2:00 PM and check-out until 11:00 AM. Early arrival or late departure can be arranged subject to availability — just let us know in advance.

Yes — breakfast is complimentary for all guests in the Breakfast Hall, daily from 6:30 to 10:30 AM.

Yes — Youssif Hotel offers accessible rooms with wide doorways and fully adapted bathrooms, plus step-free access throughout the public areas. Please mention your needs when booking so everything is ready before you arrive.

Yes — private transfers to and from Benina International Airport are available with advance booking. Add it as an extra during booking, or contact us at least 24 hours before arrival.

Yes — on-site parking is free for all guests throughout their stay.